All orders are processed within 48 hours. When an order is completed an order confirmation email is provided by LudoGolf followed by a shipping confirmation email contain your tracking information.
Where possible LudoGolf aims to arrange delivery of all goods sold on this site as an Express service including overnight/next day delivery but cannot be guaranteed. LudoGolf offers free shipping on orders over $50 to metropolitan area with Australia as interpreted by administrators of this site. For orders outside metropolitan areas and within Australia, a shipping fee of $10 will be incurred. Shipping is provided by a third-party provider. LudoGolf arranges collection of deliveries Monday to Friday excluding public holidays.
RETURNS & EXCHANGES
LudoGolf will gladly exchange or credit online orders within 30 days from purchase.
Sale items however are final sale, and are unable to be returned for a refund, credit or exchange.
Step 1 – Check for the following:
- Item/s have not been worn or used
- All tags are attached
- Items are in original clean condition
Step 2 – Fill in our returns form.
- Please click here to download LudoGolf Returns/Exchange Form.
Step 3 - Post your items and form to our warehouse address.
1 Denley Lane, St Ives, NSW 2075, AUSTRALIA
We recommend using registered post so that your parcel is not lost in transit.
- Customers are responsible for all shipping costs on returned goods - except in the case of faulty goods.
- Contact firstname.lastname@example.org for any other questions.
- LudoGolf will gladly replace or refund faulty items, subject to availability.
- Faulty items can only be returned to LudoGolf online store if they were purchased from the online store. Garments purchased through any other retailer must be returned to them.
- Please contact email@example.com should you have a problem with your garment.
- Gift Cards are an online voucher that is sent out via email. They are valid for 12 months from the date of purchase.
- Gift cards cannot be refunded.
- You may make a purchase that qualifies for a complimentary item. Should you return any item/s from this purchase and thus no longer qualify for the promotion, you may choose to either return or keep the complimentary item. Should you choose to keep it, the value will be deducted from the total of the goods you are returning.
Contact firstname.lastname@example.org for any other questions.